Be Scam Aware - How We’ll Communicate With You

It can be tough to tell if something is a scam and that’s why sadly they so often work. Fraudsters are constantly adapting the way they work to convince you to part with your money, often sending e-mails and text messages which look like they are from a company you trust. Here on our sister company LEBC's site, you can find our Top Tips to Protect Yourself From Scams.

At Aspira we will only ever contact you in the following ways:

  • Phone call from allocated adviser or support team member. Please save these numbers to your mobile phone so you know it’s us.
  • Arranged video call or face to face meeting.
  • E-mail from adviser or support team member or from centralised e-mail system. Please check the domain names of any e-mails received as they should be from lebc-aspira.com/aspirafp.co.uk
  • Personal Finance Portal

Do not give out private information (such as bank details), reply to text messages, download attachments or click on any links in emails if you’re not sure they’re genuine. We will never ask you for passwords via our communications.

Please report any phone calls, e-mails or text messages that you believe are suspicious by getting in touch on details that you know are real. Call on 01454 632 495, contact your usual Aspira adviser, visit our website or email info@aspirafp.co.uk. By doing this you can have peace of mind that you know the communication came from us.

And finally…

For further information about staying safe online please view these useful links:

https://www.getsafeonline.org/

https://www.citizensadvice.org.uk/consumer/scams/check-if-something-might-be-a-scam/

https://www.which.co.uk/consumer-rights/advice/how-to-spot-a-copycat-website-a4iDh0D1VIP7

 

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