Making a complaint

We strive to deliver the very best service to all our customers, however in the event that you're dissatisfied please contact Val Shuker, our Compliance Officer. If you would like more information on your rights, or on how to make a complaint, you'll find plenty of information on the website of the Financial Ombudsman. The Financial Ombudsman Service (FOS) is an agency for arbitrating on unresolved complaints between regulated firms and their clients.